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bill enquiry

  • March 17, 2025
  • 1 reply
  • 27 views
Campbell60
Community Member

I gave my notice that I wasn't  wanting to renew my contract a month ago and that I was going to be changing to a sim monthly plan.

I would like to know why I have had another direct debit payment come off today?

 

 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 17, 2025

    Hi ​@Campbell60 

     

    Billing would continue as normal through to the date the disconnection takes place.

     

    Have you scheduled a disconnection and then afterwards requested a PAC code by chance?

     

    Tom 

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