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can’t upgrade my sim only deal to the 24month contract shown available on my ID app

  • August 25, 2025
  • 2 replies
  • 110 views
B
Community Member

I have a sim only 1month contract deal that is £9 for 30G. I want to upgrade this to the 63G at £4.50 for the first 6months and £9.00 thereafter in a 24month contract as advertised in the “My Plan” section of the ID mobile app. When I click “Upgrade to this deal” it takes me to the ID website where it shows all the current deals however the deal I want (which is shown in app) is not listed. Also I have been on this particular 30G plan going on 6 months. 

Best answer by WelshPaul

Call the iD Mobile sales team on 020 7139 1397 (available between 9am and 6pm) to upgrade your plan.

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 25, 2025

    Call the iD Mobile sales team on 020 7139 1397 (available between 9am and 6pm) to upgrade your plan.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 27, 2025

      Hi there ​@Biddy, we hope that ​@WelshPaul was able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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