can’t upgrade my sim only deal to the 24month contract shown available on my ID app | iD Mobile Community
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can’t upgrade my sim only deal to the 24month contract shown available on my ID app

  • August 25, 2025
  • 2 replies
  • 94 views

I have a sim only 1month contract deal that is £9 for 30G. I want to upgrade this to the 63G at £4.50 for the first 6months and £9.00 thereafter in a 24month contract as advertised in the “My Plan” section of the ID mobile app. When I click “Upgrade to this deal” it takes me to the ID website where it shows all the current deals however the deal I want (which is shown in app) is not listed. Also I have been on this particular 30G plan going on 6 months. 

Best answer by WelshPaul

Call the iD Mobile sales team on 020 7139 1397 (available between 9am and 6pm) to upgrade your plan.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 25, 2025

Call the iD Mobile sales team on 020 7139 1397 (available between 9am and 6pm) to upgrade your plan.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 27, 2025

Hi there ​@Biddy, we hope that ​@WelshPaul was able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler