I have a sim only 1month contract deal that is £9 for 30G. I want to upgrade this to the 63G at £4.50 for the first 6months and £9.00 thereafter in a 24month contract as advertised in the “My Plan” section of the ID mobile app. When I click “Upgrade to this deal” it takes me to the ID website where it shows all the current deals however the deal I want (which is shown in app) is not listed. Also I have been on this particular 30G plan going on 6 months.

Call the iD Mobile sales team on 020 7139 1397 (available between 9am and 6pm) to upgrade your plan.

Hi there @Biddy, we hope that @WelshPaulwas able to help.Please let us know if any further questions.Thanks,Tyler

can’t upgrade my sim only deal to the 24month contract shown available on my ID app

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