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Changed contract /Upgrading

  • August 25, 2025
  • 1 reply
  • 62 views
marsochac83
New Contributor

Hi my phone contract ends today  I would like to find out  how to change for sim plan only  so monthly cost will be  lower , i don't find that options on my app( only phone upgrades).  Should I  cancel contract and  then choose sim plan only..?

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 27, 2025

    Hi there ​@marsochac83, if no options are available on the app/website, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

     

    You will need to upgrade/plan change to keep your number, not order a new plan.

     

    Thanks,

    Tyler

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