Hello, I currently am on a 24 month contract, due for an upgrade on 25/10/2025. My plan is for an iPhone 13 and has a data allowance of 10GB per month. However recently I have been using data add ons each month due to me exceeding the 10GB Usage. I’m thinking of changing plan to a 25GB a month plan that I see as an ‘available plan’ when I log in to my account. If I activate this new plan, am I still eligible for an upgrade on 25/10/2025? thanks

Hi there @RS9595To answer your question yes you can change your plan and yes you can still upgrade when you’re within the last 2 months of your current phone and SIM contract.With a plan change, you’re still paying off your phone and the contract length itself doesn’t change. But you can’t change your plan to a cheaper rate, only the same or higher - but if you find that higher one isn’t really working you can revert back to the original if its still available.You probably already know but just in case:https://community.idmobile.co.uk/plan-changes-69/how-do-i-change-my-plan-44449

Hey there @Sane Jane, thank you for reaching out.As kindly advised by @Daz_S, it does seem that you’ve opened a new contract, not an upgrade, and to keep your number, you’ dneed to perform an upgrade via your account or via our sales team.If you wish to keep your number, you’d need to cancel the new plan, then upgrade on the old account, or do a triangle port where you transfer your number to another network, then back to us on the new plan, which we can explain how to do further if you wish to take this route.Thanks,Tyler

changing plan to more data | iD Mobile Community

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