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done my upgrade twice now hasn't gone through

  • March 14, 2025
  • 2 replies
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Johnny 1980
Community Member

Done my upgrade twice and hasn't gone through 

Best answer by MZone

What makes you say that? Are you getting a confirmation screen that the order has gone through? Have you checked your spam/junk folders in your email?

You can also try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

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    2 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 14, 2025

    What makes you say that? Are you getting a confirmation screen that the order has gone through? Have you checked your spam/junk folders in your email?

    You can also try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 14, 2025

    Hi ​@Johnny 1980 

     

    Have you double checked your emails for any confirmations? What happens when you go through the process to upgrade?

     

    It may be worth trying the sales team as suggested above by ​@MZone if the site/app isn’t working as intended.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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