how to end a "1 month rolling contract"

Question

I'm on 1 month rolling contract. I have found that to upgrade I need to stay at least 6 months. How do I end the contract after the 1st month without renewing? Is there a way to disable auto-renew?Or simply ask PAC code and on day 30 move somewhere different? Thank you

Natalie W · Accepted Answer

Hi ​@cicciopasticcio75Thanks for getting back to us.You are more than welcome to take up another offer with us but I am afraid internal number ports are not supported.To do this you would need to complete a triangle port.We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;1) Get a PAC code for the number you wish to keep.2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email. 5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account. https://switching.idmobile.co.ukNote; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.Thanks,Nat

Kash M · Answer

Hi ​@cicciopasticcio75,Welcome to the Community!If you wish to cancel the contract you would either need to provide 30 days notice to cancel without the number.Alternatively you can request a PAC code and move the number.You’ll receive a final bill 24 hours after the contract is cancelled and payment will be due within 14 days.Kash

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