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keeping old number

  • January 9, 2025
  • 5 replies
  • 344 views
G
New Contributor

I've got a sim only with ID so how do I keep my number if I change to a new plan 

Best answer by Tyler C

Hey there ​@Gazhig, if you upgrade, you’d keep your phone number with us.

 

If you purchase a completely new plan, then you’d receive a new phone number, and cannot transfer your number directly via PAC code to the new plan. You’d need to proceed with a triangle port, which we can explain how to do so if you wish to choose this route, where you port your number to another network, then back to us on the new plan.

 

Thanks,

Tyler

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    5 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • January 9, 2025

    So you’re with iD already? If so make sure you’re singed in to your account.

     

    Or are bringing your number with you from another provider?

    If its the latter start off by asking your old provider for a PAC

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • January 10, 2025

    Hi ​@Gazhig 

     

    Thanks for getting in touch. 

     

    Sorry, to clarify, would you be looking to upgrade your plan with us or take out a brand new plan you have seen online/in store?

     

    If this is a new plan, we are not able to port numbers internally and a brand new number would be provided. 

    If you are upgrading or making changes to your current plan, you would retain your number.  

     

    thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gazhig
      • Author
      • New Contributor
      • January 11, 2025

      So what you are saying if I want to keep my number and get a better deal I got to go to another network 

      Daz_S
      Platinum 
Contributor
      Forum|alt.badge.img+22
      • Daz_S
      • Platinum 
Contributor
      • January 11, 2025

      No I’m not saying that.

       

      If you’re an existing customer and want to upgrade or change your plan then as long as you are signed into your account then you should be fine.

       

      If you’re new to iD and want to bring an existing number with you you need a PAC from your old provider

       

      If you’re an existing customer and see a better deal, possibly with a gift (ie Samsung Chromebook) then you may be inadvertently opening a 2nd account.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • Answer
      • January 13, 2025

      Hey there ​@Gazhig, if you upgrade, you’d keep your phone number with us.

       

      If you purchase a completely new plan, then you’d receive a new phone number, and cannot transfer your number directly via PAC code to the new plan. You’d need to proceed with a triangle port, which we can explain how to do so if you wish to choose this route, where you port your number to another network, then back to us on the new plan.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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