My contract says unlimited data but useage is low

Just because EE worked in your area doesn’t mean iD will be the same. Different networks are different in all areas depending on masts, amount of people connected etc.

Please check the following:

• How can I check the network coverage in my area? F.A.Q.

• How do I check for network outages in my area? F.A.Q.

Hey there ​@jeowen333, we’re sorry to hear this. What’s your full postcode and what device do you have please?

Is the issue only with data?

Thanks,

Tyler

Thanks but I work all over the UK. Every week I’m in a different location so it’s not that. I’m only home BD19 on a weekend. 
only data is the problem. 
Would it help if I changed my package to an allocated allowance? 
jodie

My device is Apple 16 pro. 

Sorry Tyler did you see my first reply it’s not showing in the thread. I work all over the uk for a week at a time so I know it’s the data and not the location.  I live bd19 but only there on a weekend. My phone is Apple 16 pro. 

Hey there ​@jeowen333, please can you provide other full postcode(s) you regularly have issues in please?

Thanks,

Tyler

Hi Tyler. I’m currently in SR1. But others include NG1, NE1, DE1 & DE2. 
when I hotspot to my neice tablet it says low data mode. Why is this?

Could you offer me a fixed amount of data each month instead of unlimited please? Say 200mb or 150 with rollover?

thanks 

Hi ​@jeowen333  are you able to share the full post codes please?

If you are able to change your plan, you can do so on the iD app - How do I change my plan? | iD Mobile Community

Hi 

I work away staying in different locations every week and it’s never been good or fast no matter where I am. Even when I went to Tenerife. 
I can even scroll through reels on Facebook. 
My data says ‘low data’ why is this? 
Please can you look changing me to a fixed data package instead of unlimited. Say 200 or 150 a month?

thanks

jodie

Hey there ​@jeowen333, if you wish to change plan, you can do so via logging into the iD Mobile app/website, via the “Upgrades” or “Plan change” tab if you’re currently eligible too. Or, if you require further assistance in doing so, you can call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

Thanks,

Tyler