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Upgrade

  • March 7, 2025
  • 3 replies
  • 236 views

So i’m due my upgrade today, but it still says i can’t and that it’s too early yet it says “Your eligibility date is 07/03/2025 which is today.. Just wondering when i’ll be able to upgrade, i don’t want to be waiting for ages

Best answer by MZone

@Lily25 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

 

Or, please keep checking the app/website for upgrades shortly.

There is a delay on the app. 

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • March 7, 2025

@Lily25 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

 

Or, please keep checking the app/website for upgrades shortly.

There is a delay on the app. 


JoeKing
Silver Contributor
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  • Silver Contributor
  • March 7, 2025

@Lily25  Please follow ​@MZone advice above, for unknown reason the IDMobile system may not have updated you account properly. Best to contact the sales team.

 

Joe


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 8, 2025

Hey there ​@Lily25, thank you for reaching out.

 

Are you still having this issue, or managed to contact our sales team as kindly advised by ​@MZone & ​@JoeKing please?

 

Thanks,

Tyler