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Upgrade

  • March 8, 2025
  • 2 replies
  • 36 views

AAnna Fairbairn
Community Member

Hi, I am looking to upgrade my mobile phone as the one I have is smashed on both sides and slowly about to shut down. I have a contract ending march 2026 but I would like to upgrade my device before then if possible? 

Many thanks 

Best answer by Tyler C

Hey there ​@AAnna Fairbairn, thank you for reaching out.

 

If your contract doesn’t end until March 2026, then the earliest upgrade date you’d have is January 2026, if you’re on a 24-month plan, for February 2026, if you’re on a 12-month plan.

 

Thanks,

Tyler

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 8, 2025

Okay ​@AAnna Fairbairn, iD allow you to upgrade your phone contract once you’re within the last 60-days of the 24-month minimum term. 

You can also discuss upgrade options with iD telephone sales, between 9am - 6pm. 

Contact iD sales on 020 7139 1397.

These community articles might help. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • March 8, 2025

Hey there ​@AAnna Fairbairn, thank you for reaching out.

 

If your contract doesn’t end until March 2026, then the earliest upgrade date you’d have is January 2026, if you’re on a 24-month plan, for February 2026, if you’re on a 12-month plan.

 

Thanks,

Tyler