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upgrade costs more??

Forum|Forum|11 months ago
March 19, 2025
2 replies
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K

Karmaz81
Community Member

Why? Does it cost more to upgrade then it does if i opened a new account

Does customer loyalty mean nothing?

Best answer by MZone

Standard industry practice unfortunately.

You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further @Karmaz81

+22

MZone
Platinum  Contributor
Answer
Forum|Forum|10 months ago
March 21, 2025

Standard industry practice unfortunately.

You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further @Karmaz81

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

Tyler C
iD Mobile Employee
Forum|Forum|10 months ago
March 21, 2025

Hey there @Karmaz81, we’re sorry you feel this way.

All new customer and upgrade deals vary, and sometimes a better deal will show either way. We hope that when you joined us, you were able to take out a great new customer deal that a current customer may not have been able to have taken out then.

If you wish to discuss upgrade deals further, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.