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upgrade costs more??

  • March 19, 2025
  • 2 replies
  • 54 views

Why?  Does it cost more to upgrade then it does if i opened a new account

 

Does customer loyalty mean nothing?

Best answer by MZone

Standard industry practice unfortunately.

You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further ​@Karmaz81 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • March 21, 2025

Standard industry practice unfortunately.

You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further ​@Karmaz81 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 21, 2025

Hey there ​@Karmaz81, we’re sorry you feel this way.

 

All new customer and upgrade deals vary, and sometimes a better deal will show either way. We hope that when you joined us, you were able to take out a great new customer deal that a current customer may not have been able to have taken out then.

 

If you wish to discuss upgrade deals further, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

 

Thanks,

Tyler