Why? Does it cost more to upgrade then it does if i opened a new account Does customer loyalty mean nothing?

Standard industry practice unfortunately.You can try calling the sales team on02071391397 between 9am-6pm Monday-Friday, and they should be able to help further @Karmaz81

Hey there @Karmaz81, we’re sorry you feel this way.All new customer and upgrade deals vary, and sometimes a better deal will show either way. We hope that when you joined us, you were able to take out a great new customer deal that a current customer may not have been able to have taken out then.If you wish to discuss upgrade deals further, please call our sales team on02071391397 between 9am-6pm, Monday-Friday.Thanks,Tyler

upgrade costs more?? | iD Mobile Community

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