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Upgrade new plan not active after 48hrs

  • August 22, 2025
  • 2 replies
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How long does a new plan take to become active with an upgrade that is on pre order? 

Best answer by WelshPaul

I assume you’ve upgraded to a new handset, but it’s out of stock and on pre-order? Your plan won’t change until your order has been successfully processed and the device has been dispatched.

    2 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
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    • Answer
    • August 22, 2025

    I assume you’ve upgraded to a new handset, but it’s out of stock and on pre-order? Your plan won’t change until your order has been successfully processed and the device has been dispatched.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 25, 2025

    Hey tthere ​@BillsFanUK, we hope the kind advice from ​@WelshPaul has been able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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