Upgrade new plan not active after 48hrs | iD Mobile Community
Skip to main content
Answer

Upgrade new plan not active after 48hrs

  • August 22, 2025
  • 2 replies
  • 36 views

How long does a new plan take to become active with an upgrade that is on pre order? 

Best answer by WelshPaul

I assume you’ve upgraded to a new handset, but it’s out of stock and on pre-order? Your plan won’t change until your order has been successfully processed and the device has been dispatched.

2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • August 22, 2025

I assume you’ve upgraded to a new handset, but it’s out of stock and on pre-order? Your plan won’t change until your order has been successfully processed and the device has been dispatched.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 25, 2025

Hey tthere ​@BillsFanUK, we hope the kind advice from ​@WelshPaul has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler