Does loyalty mean nothing to companies these days?Why is it that to upgrade as an existing customer I'm getting offered:£99+ upfront cost and £43 a month for an IPhonewhereas new customers are offered:£9 upfront cost and £38 per monthIts ridiculous really….

@Rach04x This is currently how IDMobile operates and some other network's. It's easier to draw a customer in with what seem a good deal.You may want to try IDMobile Live Chat log in with your detail's and in the message box type To speak to someone.Our Live Chat team are available 9am - 8pm Monday to Friday,and 9am - 6pm Saturday, Sunday, and Bank Holidays.https://www.idmobile.co.uk/live-chatThe other option maybe to get a pay as you go sim on a different network and port your current number over to them. Once port completed reorder the package on IDMobile and port your number from the new network back onto IDMobile.Most other network's your able to speak to a sales agent or management tonegotiate a deal which I've done on all the major networks in the past.Joe

Hi @Rach04x,Welcome to the Community!New deals and upgrade contracts can vary in price.You can call our Sales Team on0207 1391 397 if you are unhappy with the deals provided.We can’t guarantee that you’ll get a better deal but the team may be able to find alternative deals.Kash

Upgrades more expensive for existing members than new customers!

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

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