Hi I hope everyone is well! i currently am on 50Gb/month sim only plan for a 12 month contract. I want to upgrade to the plan that offers unlimited data. However, when i go to th ID mobile app and click on change/upgrade plan. I am met with error “Unfortunately we don’t have any plan for you at the moment”. The only plan I see in app for upgrade, are Phone plans which I don’t want.Also I have been on my current plan since September 2024. Can anyone pls help me on what to do, I have gone to the ID mobile website and tried to select unlimited plan from there but that gives me a new sim.

@mzahwa@MZone-I’ve raised this with the relevant teams, will give you an update soon. Have you tried our Sales team on0800 049 0250. Select Option 1. Thanks!

Hello, thanks I also had a conversation with the Customet Service in Live Chat and it looks like they can see the upgrade plans for me on their end but it isn’t appearing in the app on my side.They have suggested that I can call the Sales Team if I want to upgrade. I think this resolves the issue for me. Thanks everyone who has helped

upgrading my sim only contract. | iD Mobile Community

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