I’ve already contacted curry’s but no reply and no confirmation even though I have tracked delivery. ID need to do better here, you can’t sit and promote a trade in and it take ages to come through.

Hey there @chandaneem, once received, it typically takes up-to 5-working days to receive the payment.If it takes longer than that, please email our trade-in team onTradeUpHelp@currys.co.ukhttps://www.idmobile.co.uk/trade-inThanks,Tyler

Hello @chandaneemThank you for getting in touch.We are sorry to hear you have not received an update.Can you please confirm when you sent the handset to us?What does the tracking advise please?Thanks,Nat

where is my trade in confirmation or credit?

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

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