why do have to wait days for someone to get back to me

Forum|Forum|1 year ago
March 25, 2025
2 replies
16 views

Sonia goldsbury
Active Contributor

Why dose it take days for someone to get back to me I've being asking for help and still No one getting back to me I want to go back to my old plan Not happy with my new one it went from 30 to 38 definitely not happy about the price for network not even working properly my network go off when I go out Darlington doesn't even work

This topic has been closed for replies.

+22

MZone
Platinum  Contributor
Forum|Forum|1 year ago
March 25, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Sonia goldsbury

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

Tyler C
iD Mobile Employee
Forum|Forum|1 year ago
March 26, 2025

Hey there @Sonia goldsbury, sorry to hear that.

If you’re asking why our responses via Community public/PM are slower, it’s because we’re not an instant response team, and we get back to all customers as quickly and fairly as possible.

If you wish for instant responses, we’d recommend the live-chat as suggested by @MZone.

If not, and you’re already in discussion with us via another platform or Community, we’ll get back to you ASAP.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.