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How to merge accounts

  • 24 October 2020
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I have a pay monthly deal that has ended. I have brought a new handset and ordered a sim only deal but not through my account online I now have 2 accounts set up I need to merge them if possible but can't speak to anyone.

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Best answer by Ryan 28 October 2020, 18:23

Hi @Wendyladyr,

We would not be able to merge the accounts I’m afraid, you would need to either cancel the old plan and use the new plan with the new number or return the new plan and upgrade your old plan. 

You can find out how to cancel a plan here: https://community.idmobile.co.uk/cancellations-59/how-do-i-cancel-my-id-mobile-plan-31836

Ryan

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Ryan
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Hi @Wendyladyr,

We would not be able to merge the accounts I’m afraid, you would need to either cancel the old plan and use the new plan with the new number or return the new plan and upgrade your old plan. 

You can find out how to cancel a plan here: https://community.idmobile.co.uk/cancellations-59/how-do-i-cancel-my-id-mobile-plan-31836

Ryan

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