Query for my elderly vulnerable Dad...he received an offer for free unlimited minutes recently (for Coronavirus I think) and is happy with it...firstly does he have to do anything to benefit or is his plan automatically updated with free minutes? Its not clear how many minutes he has when he calls for his usual account balance. Also he just got a notification text saying he had used all his allowance and now he would be charged 40p a min onwards! He is obvs worried about this. Does the offer expire or have a limit? Surely he’d the just go back to his old 250 mins plan. How can he check? I’ve seen another post suggesting the notification text may be badly timed and possibly linked to his normal plan, how can we check and avoid these extortionate charges? Thanks
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