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Question

SIM Only upgrade

  • October 15, 2020
  • 4 replies
  • 120 views

Hi, I am due for an upgrade, but instead I want to keep my phone and change my plan to Sim Only, how can I do it?

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4 replies

  • Author
  • Community Member
  • 0 replies
  • October 15, 2020

I am finding very difficult to do it online and cannot speak with anybody at ID


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • October 18, 2020

Hi @josep,

If you log into your account online/app and check your upgrade options, you should see a SIM-only option there which you can choose. How far away from your contract ending are you?

Ryan


  • Community Member
  • 0 replies
  • January 10, 2021

My mum has a sim only pay monthly, she doesn't know how to use the Internet therefore has no email or login details. How can I change her sim only plan to a different sim only plan with id?


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 13, 2021

Hi @Oldlady,

We have replied to your topic posted here. Please respond back to us there so we can help further.

Ryan