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Question

SIM Only upgrade

  • October 15, 2020
  • 4 replies
  • 120 views
J
Community Member

Hi, I am due for an upgrade, but instead I want to keep my phone and change my plan to Sim Only, how can I do it?

This topic has been closed for replies.

4 replies

J
Community Member
  • josep
  • Author
  • Community Member
  • 0 replies
  • October 15, 2020

I am finding very difficult to do it online and cannot speak with anybody at ID

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • October 18, 2020

Hi @josep,

If you log into your account online/app and check your upgrade options, you should see a SIM-only option there which you can choose. How far away from your contract ending are you?

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
O
Community Member
  • Oldlady
  • Community Member
  • 0 replies
  • January 10, 2021

My mum has a sim only pay monthly, she doesn't know how to use the Internet therefore has no email or login details. How can I change her sim only plan to a different sim only plan with id?

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • January 13, 2021

Hi @Oldlady,

We have replied to your topic posted here. Please respond back to us there so we can help further.

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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