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Which SIM card after upgrade

  • 16 July 2018
  • 2 replies
  • 2601 views

Userlevel 1
I have just received my upgrade phone including a new sim card. Now I'm wondering if I have to insert this new sim card or, as I would like to keep my old number, take my old sim card out of my old phone and insert it into the new phone.

Thx for any advice
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Best answer by Mohammed 18 July 2018, 16:42

Hello @Lasilfide,



Welcome to the iD Community and glad to see you've upgraded with us.



When you upgrade, we send out a blank iD SIM with this (in case your new phone needs a different sized SIM).



It's not active, so you just carry on using your old SIM. But if you wanted to activate it and swap your number over, just drop our Live Chat a message so they can assist.



Mohammed



EDIT: I've moved your topic to the section: Plan types, upgrades & plan changes
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2 replies

Userlevel 7
Badge +9
Hello @Lasilfide,

Welcome to the iD Community and glad to see you've upgraded with us.

When you upgrade, we send out a blank iD SIM with this (in case your new phone needs a different sized SIM).

It's not active, so you just carry on using your old SIM. But if you wanted to activate it and swap your number over, just drop our Live Chat a message so they can assist.

Mohammed

EDIT: I've moved your topic to the section: Plan types, upgrades & plan changes
Userlevel 1
Perfect, thanks a lot!

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