For upgrading to Samsung S26 Ultra 

Hello, I’m now out of contract and would like to downgrade but cannot see the option. I am 24 days before renewal so I’m not sure why. Thanks, Eleanor

I am trying to upgrade my contract to an iPhone 17 however I have found better deals with ID on Mobiles.co.uk. It won’t let me purchase through there and still use my same phone number as I am already with ID. Is there a way for me to purchase this new deal or do I need to go with a different provider as the upgrade deals on the app are rubbish, thanks.

Please send me a QR code to set up my upgraded handset.

I have upgraded with ID mobile and have the same SIM, will I keep the same number 

I have added credit to my pay as you go sim thinking I could use that to upgrade my plan but I needed to purchase a new plan. I added the money and I can’t take it back. Can I please have a refund?

Hi, Does anyone know when you upgrade in store with Currys if you get the phone directly in store? Or is it still delivered to your address? Thanks

I asked to have unlimited calls, texts and data but they never did it for my data on my plan how do I go about changing it to that?

My contract has expired and I’m looking a sim only deal any idea how long the sim contracts are or are they a rolling month at a time ideally I don’t want to be tied into a year contract 

When I try to upgrade my phone to a sim only deal the page never loads. I’ve been trying to upgrade for weeks and have used several different devices to try and do so but it never loads. 

Looking to upgrade my phone, I got any email giving me some options 

When does my phone contract finish 

I'm due an upgrade on my contract but want to change mobile number due to nuisance calls.How can I change my mobile numberAnd is it better to do this before or after I upgrade?

I followed the link to upgrade my phone and organised the trade in, all seemed well, now Ive had emails saying my new phone with my new number will be delivered today?Unable to contact ANYONE , Ive read the support notes saying that i need to return the phone and start the process again, even though the phone I want will be delivered today ?   Logistically and financially this seems hugely inefficient and not ideal for anyone involved ?Live Chat isnt showing, facebook messenger just says routing to an agent….as it has done for the last 45 mins. CANY ANYONE HELP 

Hi there, { REMOVED }Can you please advise end of my contract date? Many thanks.  John

I am at the end of my contract and i do not want a new phone at the moment. I also do not want to change my number or continue to pay the price of a phone contract. I have tried repeatedly to figure out how to change to sim only as you do not automatically reduce the monthly chanrge when the contract ends. How do i do this or do i just need to cancel my contract? 

I am at the end of my contract and i do not want a new phone at the moment. I also do not want to change my number or continue to pay the price of a phone contract. I have tried repeatedly to figure out how to change to sim only as you do not automatically reduce the monthly chanrge when the contract ends. How do i do this or do i just need to cancel my contract? 

HelloI ordered a phone on Sunday and there has been no update on the delivery of it. On Your iD Mobile Order Update - REF: [REMOVED]

HelloI ordered a phone on Sunday and there has been no update on the delivery of it. On Your iD Mobile Order Update - REF: [REMOVED]

I have just purchased a new plan with I D Mobile will my old plan stop at the time My new plan starts?

Hi there is it posssible to change my plan after two weeks of signing up to it 

The best deal I can get for iPhone 17 

I have just upgraded and had the order confirmation come through fine..but have no had no updates since. The order confirmation came through on 28th May. I have no idea if I have been accepted or what the cause is if there has been a problem. 

Hi my contract runs out next weektried to load multiple times the ‘view all sim only upgrades’ but page is blank 

I’m trying to upgrade my phone and the app and website just keep loading but nothing ever happens...just wondering if this is a me issue or a them issue? Thanks!