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Activate second phone plan

  • August 13, 2024
  • 4 replies
  • 134 views

My account has two phones attached to it but I cannot activate the second phone plan.  Can someone help me as I need to change the contract details

 

4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1825 replies
  • August 27, 2024

Hey @Mbradshaw,

Please can you confirm if you are referring to the iD Mobile app?

Thanks.

 


  • New
 Contributor
  • 1 reply
  • November 26, 2024

i have just got a second phone the original is my sons, now i want to add mine under the same e mail how do i do that and my phone has not been activated yet been going round in circles- worst cant talk to anyone

 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 26, 2024

Hi there ​@russblade 

Please read the following:

https://community.idmobile.co.uk/adding-viewing-my-plan-s-198/how-do-i-add-my-plan-to-the-id-mobile-app-58113

You want to be reading from the heading Adding additional plans (roughly half way down the document)


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  • iD Mobile Employee
  • 1901 replies
  • November 27, 2024

Hi ​@russblade 

 

Thanks for getting in touch. 

 

Have you been been able to get this sorted using the advice from ​@Daz_S? (Thanks).

 

Please let us know if you have any questions. 

 

Nat