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proof of purchase s24 for upgrade accessories

E
New
 Contributor

Hello. Can you forward evidence of my upgrade and proof of purchase for the S24. So I can obtain my samsung ear vuds and fit bit that were part of the upgrade package. Thank you

Elaine Byng-Hollander

Best answer by MZone

Check/search your emails. Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bad  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • 1012 replies
    • Answer
    • April 19, 2025

    Check/search your emails. Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bad  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • April 21, 2025

    Hello ​@Elaine B-H 

     

    Thank you for getting in touch and apologies for the delay. 

    Do you still require the proof of purchase? If so, please let us know and we will send you a private message to assist further. 

     

    Thanks, 

     

    Natalie 

    E
    New
 Contributor
    • Elaine B-H
    • Author
    • New
 Contributor
    • 1 reply
    • April 21, 2025

    Good afternoon. 

    Yes I still need proof of purchase & the package i sighed up for. To obtain the Ear buds & fit bit from Samsung  

    Thank you Elaine

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8192 replies
    • April 22, 2025

    Hi ​@Elaine B-H,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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