I have just received my upgrade phone including a new sim card. Now I'm wondering if I have to insert this new sim card or, as I would like to keep my old number, take my old sim card out of my old phone and insert it into the new phone.
Thx for any advice
Solved
Which SIM card after upgrade
Best answer by Mohammed
Hello @Lasilfide ,
Welcome to the iD Community and glad to see you've upgraded with us.
When you upgrade, we send out a blank iD SIM with this (in case your new phone needs a different sized SIM).
It's not active, so you just carry on using your old SIM. But if you wanted to activate it and swap your number over, just drop our Live Chat a message so they can assist.
Mohammed
EDIT: I've moved your topic to the section: Plan types, upgrades & plan changes
View originalWelcome to the iD Community and glad to see you've upgraded with us.
When you upgrade, we send out a blank iD SIM with this (in case your new phone needs a different sized SIM).
It's not active, so you just carry on using your old SIM. But if you wanted to activate it and swap your number over, just drop our Live Chat a message so they can assist.
Mohammed
EDIT: I've moved your topic to the section: Plan types, upgrades & plan changes
This topic has been closed for replies.
Hello @Lasilfide ,
Welcome to the iD Community and glad to see you've upgraded with us.
When you upgrade, we send out a blank iD SIM with this (in case your new phone needs a different sized SIM).
It's not active, so you just carry on using your old SIM. But if you wanted to activate it and swap your number over, just drop our Live Chat a message so they can assist.
Mohammed
EDIT: I've moved your topic to the section: Plan types, upgrades & plan changes
Welcome to the iD Community and glad to see you've upgraded with us.
When you upgrade, we send out a blank iD SIM with this (in case your new phone needs a different sized SIM).
It's not active, so you just carry on using your old SIM. But if you wanted to activate it and swap your number over, just drop our Live Chat a message so they can assist.
Mohammed
EDIT: I've moved your topic to the section: Plan types, upgrades & plan changes
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