I have lost my phone and was sent a replacement through insurance. It arrived today but without a SIM. I have been told to contact my network provider (ID) but their customer service lines are closed because of COVID. Is there any way of ordering one online? If not, i may have to cancel my contract and find another provider. Not an ideal time to be without a phone!!
Solved
Replacement SIM needed
Best answer by Rory C
Hi
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thank you,
Rory
This topic has been closed for replies.
i just tried the face book method and got this instant reply:
To ensure we can help as many customers as possible and prioritise our vulnerable customers, we’re no longer able to answer account specific queries here and instead ask customers to use our iD Community, which is open 24/7. Visit community.idmobile.co.uk to browse content or ask a question. To manage your account, use the free iD Mobile app and My Account online. Thank you for your understanding. Please note, if you are vulnerable and need urgent help, you can also contact us on Live Chat.
I understand its a bad time to ask for a replacement sim but i just want to know if it is at all possible to get one before stores re open. seem to be like the teddy bear going round a round a garden :/
1 person likes this
Need a replacement sim ! how do I get one
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
I need a new SIM too. Please DM me.
Ta
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
I need a new Sim too. Please DM me with what I need to do. Tx.
Steve
Andrew - the advice that I got was to go to ‘Live chat.’
https://www.idmobile.co.uk/help-and-advice/contact-us.
Why that had to be by DM and not posted in open view to all - pass.
Good luck with that anyway, as Live Chat is either unavailable or unresponsive, so not the most helpful piece advice I’m afraid.
S
Thanks.
I have managed to get through to the live chat and they will be sending a new SIM card through in the next few days.
Andrew
Well done - I’ll have another go.
Tx
Also success, to be fair through at first attempt today.
Cheers
I need a replacement sim card after forgetting my lock code and entering the wrong code to many times , now can not use phone sim I have already entered the PUK code but sim still blocked !
babara
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
I need a replacement sim how do order one
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Replacement sim ne
I’m sorry to see this post was not responded to.
Can you please confirm if this issue has resolved?
Thanks,
Pearl
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