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Question

Why have I been charged £5 for a single call?

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New
 Contributor
  • Waldy
  • New
 Contributor
  • 1 reply

I have been charged £5 for a single call to a UK mobile number. It is listed on my bill as out of plan. Why???

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    4 replies

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • April 16, 2020

    Hi @Waldy 

    Welcome to the iD Community.

    I’ve sent you a direct message with further information.

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New
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    • Waldy
    • Author
    • New
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    • 1 reply
    • April 19, 2020

    Hi thanks, yes I will try the chat.  However, it would be helpful if you included somewhere on your website exactly what is and isn't included in your plan.  I cannot find this information anywhere.  Do you have a link?

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • April 20, 2020

    Hi @Waldy 

    You should find all the information you need on bill, bill capping, allowances and charges on this link below - 

    https://community.idmobile.co.uk/bills-bill-capping-allowances-and-charges-60

    Let me know if this helps

     

    Thanks,

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New
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    • Waldy
    • Author
    • New
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    • 1 reply
    • April 21, 2020

    Thanks for the link but this is where I have already looked and I have rechecked and there is nothing in there to tell you why a call to a UK mobile number would incur out of plan charges when you have minutes, texts and data remaining. 

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