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Lost Receipt with ID Mobile number on to keep same number


lisis
Community Member

I purchased a phone a couple of months ago with an ID Mobile SIM. On the receipt for this purchase, it had my ID Mobile number on it. I was told to keep this receipt as I would need the ID Mobile number to change it to my current number. Since moving house, I have been unable to locate this receipt and have been paying for my ID Mobile plan and my PAYG sim card from another provider. How do I obtain a new ID Mobile number so that I can switch my old number over and stop paying two separate bills? Thank you.

Best answer by Aklima R

Hi @lisis 

I have sent you a private message with more information. 

Aklima 

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3 replies

  • iD Mobile Employee
  • 1139 replies
  • Answer
  • April 14, 2020

Hi @lisis 

I have sent you a private message with more information. 

Aklima 


  • Community Member
  • 0 replies
  • July 24, 2020

Lost Receipt with ID Mobile number on to keep same number.

 

I've bought a iD Pay Monthly SIM card recently. It arrived and everything was alright but since then, I was unable to locate the receipt/document that was located inside the packaging so I am unable to transfer my number from my old service to this one.

 

Thank you


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • July 24, 2020

Hi @Boscy24 , you shouldn’t need the receipt to port the number. If you follow the link here you’ll see how to port the number over without it.

 

Hope this helps.

Will