capped but being over charged | iD Mobile Community
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Question

capped but being over charged

  • May 24, 2020
  • 3 replies
  • 138 views

Help please
Community Member

Anyone help I have a £5 cap on my phone but have been over charged small amounts on occasional bills adding up to a total of £18!

This topic has been closed for replies.

3 replies

  • iD Mobile Employee
  • May 26, 2020

Hi @Help please 

Sorry to hear your bill is more then you expected. 

Please check your bill to identify why you have incurred additional charges. Full information regarding billing can be found here .

This will help us identify why the charges have been applied. 

Hope this helps. 

Thanks, 

Pearl


  • Community Member
  • November 23, 2020

I have checked and In still inside my allowances and do mot inderstand why you have charged me £10 extra. I havr alwsys been under my capped amount. 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • November 28, 2020

Hi @Keyholekate 

 

We’ll need to take a look at your bill, please could you contact our Live Chat Team here and they will be able to help you further.

 

Thanks

 

Michelle