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my phone is showing connection to iD but I can't make calls

  • September 19, 2024
  • 2 replies
  • 714 views

Matt A.
New
 Contributor

I am currently unable to make or receive calls even though my phone is showing connection to the iD mobile network. Any ideas why this might be please? Also, is there a customer service number or contact that can help?

Best answer by andewhite

Matt A. wrote:

Also, is there a customer service number or contact that can help?

Unfortunately @Matt A., iD Mobile don’t have a telephone support helpline. 

There is an iD Mobile iD Live Chat service to chat online with customer advisers.

iD Mobile

These iD online articles might help.

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2 replies

andewhite
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  • Platinum 
Contributor
  • 12433 replies
  • Answer
  • September 19, 2024
Matt A. wrote:

Also, is there a customer service number or contact that can help?

Unfortunately @Matt A., iD Mobile don’t have a telephone support helpline. 

There is an iD Mobile iD Live Chat service to chat online with customer advisers.

iD Mobile

These iD online articles might help.


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 23, 2024

Hi @Matt A. 

 

Sorry to hear this, have you tried the below?

 

 

Tom