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  • September 21, 2024
  • 1 reply
  • 60 views

What does disconnected account mean and can they do it without telling you please 

Best answer by Kash

Hi @aygoblue,

Welcome to the Community!

Disconnection means that your account has been disconnected and no longer have a contract.

We would require the account holders permission unless there is multiple unpaid bills on the account.

Please can you advise further and we can assist you.

Alternatively if it is urgent, please contact our Live Chat Team.

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • September 24, 2024

Hi @aygoblue,

Welcome to the Community!

Disconnection means that your account has been disconnected and no longer have a contract.

We would require the account holders permission unless there is multiple unpaid bills on the account.

Please can you advise further and we can assist you.

Alternatively if it is urgent, please contact our Live Chat Team.

Kash