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Question

Ending a one month SIM only contract

  • May 13, 2025
  • 1 reply
  • 18 views

Stardust
Helpful
 Contributor
  • Helpful
 Contributor
  • 15 replies

I can't find how to cancel a SIM only contract in the ID mobile app. I've got 2 SIM only contracts (one month) and want to cancel one of them 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • May 14, 2025

Hey there ​@Stardust, thank you for reaching out.

 

If you can only login to one account to cancel, then this means you’ll need to register the second account via the iD Mobile app/website. This can either be done invidiually, or can be done via logging into the already created account and adding the second plan to this same account following the steps below:

 

 

If you can’t do so, then we can help with cancelling.

 

Thanks,

Tyler