rubbish network coverage

Sounds like your old provider provided better coverage in the locations you mainly use your phone, ​@Karl Ballaam. 

Are you still within the cooling off period of your ‘new’ iD contract? 

I have been an iD customer with 2 esims and the signal in North Cornwall is absolutely horrendous. Royal waste of time.  

There’s only 4, currently main networks

Three

Vodafone

o2

EE

Vodafone and Three will merge soon, hopefully the signal will get better, the speeds in Leeds is very slow on Three

As much as I hate to say it, ID mobile can’t do anything about the signal, that’s down to Three, it is up to you to see what provider is the best in the areas you use your phone mostly 

Hey there ​@Karl Ballaam & ​@Tim-Selena, we’re very sorry to hear about your coverage issues.

What’s your full postcodes and what phone do you both have please?

Also, how long have you had issues for?

Thanks,

Tyler

Hi it is ex238qu and I have an s23plus and the other is a s205g.  Cheers

Hey there ​@Tim-Selena, thank you for that. Is the issue with calls, texts and data please?

Thanks,

Tyler

Hi,  yep with all.  Data is the worst.  Calls are really not too good either. 

Hey there ​@Tim-Selena, very sorry to hear that. Have you tried restarting your phone, as well as resetting network settings?

Have you also tried a free replacement SIM card with us before?

Thanks,

Tyler

Done it all and no luck.  When are iD going to be able to use the Vodafone network as well.  

Hi Tyler, ng32 2hn. I have an iPhone 15. 

That is unfortunately unknown at the moment, However, it was stated that it will be within six months

I will link you the article where I read that

https://www.ispreview.co.uk/index.php/2025/06/vodafone-and-three-uk-officially-complete-16bn-mega-mobile-merger.html

Hi ​@Karl Ballaam  We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

​@Tim-Selena  there aren’t any issues reported in your area at the moment? Could you please try the SIM in a different handset and let us know how you get on? Do you have VolTe enabled?

HI, I have 2 esims in 2 different phones and they both are the same.  I have deleted and reinstalled both esims with no difference. 

OK ​@Tim-Selena  it sounds like we need to complete a more thorough troubleshooting with you.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Hi Sian,

thank you for your comments, but I haven’t had a good signal soon after taking up my contract last June. Mt wife also joined at the same time and we both have the rubbish signals problem. 

Hi ​@Karl Ballaam 

Are you having coverage issues everywhere or just at your postcode?

You’ve been having coverage issues since you’ve joined with us, correct? 

Anika

So no one has made an effort to reply here, all that has happened is an iD employee has made a public staent that I will recieve support via a private message to make it look like iD care about their customers.

Well I have to say this is like your service, non existent

So no one has made an effort to reply via my private message, all that has happened is an iD employee has made a public statement saying that I will recieve support via a private message to make it look like iD care about their customers.

Well I have to say this is like your service, non existent

Hi Anika,

In particular my area, but also other areas at times. The other day I was at a friends in the same village. I could only get 3G, never mind 4 or 5G. 

Hi ​@andewhite . Yes I was with Vodafone 😏. Should have stayed with them. False economy really with ID, lower costs and poor service now. 

I have some news for you
 

Vodafone and three are merging, Soon they will be one network so it does not matter who you previously with, You will get access to Vodafone’s masts As part of the major deal and vice versa

Whereabouts is this network cell sharing news been published, ​@L0rdvega? 

Although Vodafone UK and Three UK have merged, customers of MVNO businesses like iD Mobile may not see any benefits. 

They’re not allowed to disallow MVNO connections on the new network 

https://www.ispreview.co.uk/talk/threads/three-vodafone-merged-network-technical-discussion.42701/page-28#post-420458
 

People on ID mobile are noticing new network access happening in their area, that they didn’t have before, mainly B20 at 15Mhz

Hi  ​@andewhite  and ​@L0rdvega  please see this official update from Vodafone - VodafoneThree begins a new era of connectivity for the UK