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Choose upgrade phone


I am due to upgrade but the phone chooses it gives i do not want. The phone i want shows on the website for a package i would be happy with. How can i do this wihtout cancelling and restarting new contract??

Best answer by andewhite

You can also discuss your upgrade options with the iD sales team, ​@katie burden.

Contact sales on 020 7139 1397, between 9am - 6pm.

However, it’s unlikely iD will change the upgrade offers available through your iD account.

If your offers aren’t suitable, unfortunately you’ll probably need to start a new contract to get the phone you’re after.

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andewhite
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Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • Answer
  • June 11, 2025

You can also discuss your upgrade options with the iD sales team, ​@katie burden.

Contact sales on 020 7139 1397, between 9am - 6pm.

However, it’s unlikely iD will change the upgrade offers available through your iD account.

If your offers aren’t suitable, unfortunately you’ll probably need to start a new contract to get the phone you’re after.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • June 11, 2025

Hey there, we hope the great advice from ​@andewhite has been able to help.

 

Thanks,

Tyler