I have travelled to Rome and can't access my mobile data. International roaming is enabled in the id app but my phone won't let me turn on roaming. The option is greyed out.
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You activated the SIM before leaving, it was working fine in the UK before going to Rome right?
Have you tried switching the phone on / off? What phone is it, and operating system
Yes tried switching it on and off again. Been with id for about 3 months all working great in UK. Phone is a samsungs23fe.
Someone from idmobile customer services should engage with you, I am assuming the issue is at there end.
Check this out:
Please note: If the Data Roaming switch is greyed out, check that Mobile data is activated. Go to Settings > Connections > Data usage > Mobile data.
It’s a Samsung android setting, did this work?
Hey Paula
What’s the latest, Is it working now :)
Can you update the community!
Cheers
Hi
Welcome to the Community!
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If you require further assistance, please let us know.
Kash
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