Cannot make or receive calls while abroad | iD Mobile Community
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Cannot make or receive calls while abroad

  • August 19, 2025
  • 2 replies
  • 87 views

I am travelling to Italy tomorrow however past experiences with ID Mobile to Dubai, Portugal & Greece I have NOT been able to make or receive calls while abroad.

  1. On the ID Mobile App → Roaming is turned ON
  2. On my IPhone 15 Max → Mobile Data Options, Roaming is turned ON
  3. On the ID Mobile App I have updated my bill cap to £35
  4. On the ID Mobile App International & Roaming are enabled
  5. I have tried upgrading my iOS Iphone 15 Pro Max to 18.6.1
  6. Have not changed the APN settings as I cannot access them on the iphone … 

Best answer by WelshPaul

In theory, that’s all you need to do. However, some other advice would be to manually select and connect to the network instead of letting it do it automatically.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 19, 2025

In theory, that’s all you need to do. However, some other advice would be to manually select and connect to the network instead of letting it do it automatically.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 20, 2025

Hi ​@warrentruss,

Welcome to the Community!

Thanks for providing that information.

 

Kash