data roaming

Hi ​@Nicpic 

As Gran Canaria (and the rest of Spain) is included in iD Mobile's standard inclusive roaming destinations. You can use your regular UK allowances of minutes, texts, and up to 30GB of your data at no extra cost.
 

Have you ensured that you have Roaming set up on your phone and account:-

• How do I enable Roaming? F.A.Q.

There is a fair use policy with regards to Roaming:-
https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

Another thing to be aware of is if you are visiting an area in Gran Canaria that is on the coast then you may inadvertently connect to a maritime satellite without realising it. These are the charges for doing so:-
 

Ships, ferries and cruise liners.

When you’re at sea, we recommend you don’t use your phone, and put it in flight/airplane mode until you get to shore. This is because using your phone while at sea can be very expensive.

Ferry and cruise operators often use their own phone network that’s operated via satellite. Connecting to a satellite network is much more expensive then connecting to a land operated network.

Roaming at sea.

Roaming (at sea).	Cost.
Calls to UK*	£6.00
Calls to Ships, Ferries & Cruise Liners*	£6.00
Calls received*	£1.50
Text to Ships, Ferries &Cruise Liners**	£1.20
Texts to UK**	£1.20
Picture Message (MMS) sent**	£0.60
Internet and Data (Per MB)***	£9.60

* Price per minute,
** Please note: MMS charges vary. For further information, refer to Terms & Conditions.
*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB.

To ensure that you don’t get hit with any excess charges then you can set your bill cap to a £ that only covers the cost of your contract for the duration of your visit:-

• How do I set or change my Bill Cap? F.A.Q.

 

Hope this answers your question! x

Hi ​@Nicpic,

Thanks for getting in touch, and I’m sorry to hear your roaming isn’t working after arriving in Gran Canaria. We completely understand how frustrating this can be when travelling.

To use roaming successfully in Spain/Gran Canaria, your phone should ideally be connected to either Yoigo or Movistar, as these are the preferred roaming partner networks for iD Mobile.

Please try the following steps on your device:

• Make sure Data Roaming is switched ON in your phone settings
• Turn Airplane Mode ON for 30 seconds, then OFF again
• Restart your phone completely
• Manually select the network instead of leaving it on Automatic

To manually select the network (both Android & iPhone):

• Go to Settings
• Open Mobile Network / Cellular / Connections
• Select Network Operators
• Turn Automatic OFF
• Wait for available networks to appear
• Try connecting to Yoigo first, or Movistar if Yoigo does not work

We’d also recommend performing a network reset if the issue continues:

iPhone:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Android:

• Settings > General Management/System > Reset > Reset Network Settings

Please note this will remove saved WiFi and Bluetooth connections.

Once completed, restart the device again and test the connection.

We hope this gets your roaming working properly as quickly as possible so that you can enjoy your holiday!

Regards,

Gemma M

The iD Mobile Social Media Team