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data roaming not working in tenerife

  • November 18, 2024
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  • Steevo
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Hi, data roaming is not working. Says you have lost connectivity because you left your home network with it switched off, but it is enabled in the app & the swipe down screen on my Samsung S21. Having read some replies I looked at the phone settings but it says there is no sim in sim manager and it's greyed out and all of mobile networks is greyed out. Any advice please. 

Best answer by Steevo

Thanks for the responses. I contacted idmobile and they said it was a faulty sim, sent me an esim and all is working now after a few resets and some adjustments. Cheers.

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    Tyler
    iD Mobile Employee
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    • Tyler
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    • November 18, 2024

    Hey there ​@Steevo, welcome to Community!

     

    Sorry to hear that. Can you send a screenshot of what you’re seeing please?

     

    Thanks,

    Tyler

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    Daz_S
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    • Daz_S
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    • 1627 replies
    • November 18, 2024
    Steevo wrote:

    Hi, data roaming is not working. Says you have lost connectivity because you left your home network with it switched off, but it is enabled in the app & the swipe down screen on my Samsung S21. Having read some replies I looked at the phone settings but it says there is no sim in sim manager and it's greyed out and all of mobile networks is greyed out. Any advice please. 

    Hi there ​@Steevo 

    Just checking. Did you enable roaming on your iD account prior to leaving the UK?

    That’s not the same as having roaming enabled on your phone.

     

    If both were set before you left (although the phone setting isn’t that important before leaving) then have you tried a manual network selection rather than letting the phone auto connect.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Steevo
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    • November 18, 2024

    Thanks for the responses. I contacted idmobile and they said it was a faulty sim, sent me an esim and all is working now after a few resets and some adjustments. Cheers.

    Tyler
    Daz_S
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    • Tyler
      Tyler
    • Daz_S
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    Daz_S
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    • Daz_S
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    • November 18, 2024

    That’s good to hear ​@Steevo 

    Enjoy your phone, but enjoy Tenerife more as its ruddy freezing here at the mo 😨

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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