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Does a new contract put the fair usage policy back to day one?

Forum|Forum|7 months ago
June 24, 2025
4 replies
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P

Pogle
New Contributor

I will reach the limit of 63 days roaming in 4 a month period before the end of my next holiday.

Does a new contract put the fair usage policy back to day one, or do I need to move to Lebara?

I can find lots of answers about how many GB I can use abroad but none about this.

Thanks!

Best answer by Tyler C

Hey there @Pogle, I believe the fair usage policy is on a contract-to-contract basis, so a new contract should reset the fair usage policy. However of course, if we notice that a customer keeps buying a new plan to avoid these charges, then we may become aware of this and either stop the customer from continually ordering new plans, or set up the fair usage right away on the new plan.

However, as long as you’re not continually taking advantage of this, you should be fine with 1-more new plan.

Thanks,

Tyler

+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|7 months ago
June 26, 2025

Hey there @Pogle, I believe the fair usage policy is on a contract-to-contract basis, so a new contract should reset the fair usage policy. However of course, if we notice that a customer keeps buying a new plan to avoid these charges, then we may become aware of this and either stop the customer from continually ordering new plans, or set up the fair usage right away on the new plan.

However, as long as you’re not continually taking advantage of this, you should be fine with 1-more new plan.

Thanks,

Tyler

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