Best option for CS is the iD online Live Chat, ​@Shirin Bonab.

The customer advisers work until 8pm on weekdays - just tell the 24/7 iD chatbot you’d like to “talk to a person”. 

Hi ​@Shirin Bonab 

Thanks for posting. 

Can you please expand on what has happened and we will do all we can to assist?

Nat 

Hi I still don’t have roaming abroad eventhough it’s on . Why?

My roaming abroad not working 

Hey there ​@ sorry to hear that. Have you enabled roaming via both the iD Mobile app/website and phone’s own settings?

Also, where are you abroad please?

If this issue is time-sensitive, and you’re still abroad, then please contact our live-chat for quicker responses and further assistance:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler