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helppppppp

  • November 27, 2024
  • 5 replies
  • 64 views
Shirin Bonab
New
 Contributor

I need to talk to human customer service what do I dooooo

    5 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12036 replies
    • November 27, 2024

    Best option for CS is the iD online Live Chat, ​@Shirin Bonab.

    iD Mobile

    The customer advisers work until 8pm on weekdays - just tell the 24/7 iD chatbot you’d like to “talk to a person”. 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • November 27, 2024

    Hi ​@Shirin Bonab 

     

    Thanks for posting. 

     

    Can you please expand on what has happened and we will do all we can to assist?

     

    Nat 

    Shirin Bonab
    New
 Contributor
    • Shirin Bonab
    • Author
    • New
 Contributor
    • 2 replies
    • December 23, 2024

    Hi I still don’t have roaming abroad eventhough it’s on . Why?

    Shirin Bonab
    New
 Contributor
    • Shirin Bonab
    • Author
    • New
 Contributor
    • 2 replies
    • December 23, 2024

    My roaming abroad not working 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • December 23, 2024

    Hey there ​@ sorry to hear that. Have you enabled roaming via both the iD Mobile app/website and phone’s own settings?

     

    Also, where are you abroad please?

     

    If this issue is time-sensitive, and you’re still abroad, then please contact our live-chat for quicker responses and further assistance:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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