i am abroad and purchased roaming data but it has not worked the whole time ive been here, its costed me £40 and dont want to pay for something that hasnt worked but cant find how to contact ID | iD Mobile Community
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i am abroad and purchased roaming data but it has not worked the whole time ive been here, its costed me £40 and dont want to pay for something that hasnt worked but cant find how to contact ID

  • August 17, 2025
  • 2 replies
  • 46 views

Can anybody help me to contact ID directly about getting a refund for the service as it hasn’t worked

Best answer by WelshPaul

Users are advised to contact iD mobile's live chat or customer support for assistance with refunds or troubleshooting.
 

https://idmobile.co.uk/live-chat

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 17, 2025

Users are advised to contact iD mobile's live chat or customer support for assistance with refunds or troubleshooting.
 

https://idmobile.co.uk/live-chat

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 18, 2025

Hi ​@ellieturton 

 

Sorry to hear this, what is it about your service that hasn’t worked?

 

Tom