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i am abroad and purchased roaming data but it has not worked the whole time ive been here, its costed me £40 and dont want to pay for something that hasnt worked but cant find how to contact ID

  • August 17, 2025
  • 2 replies
  • 61 views
E
Community Member

Can anybody help me to contact ID directly about getting a refund for the service as it hasn’t worked

Best answer by WelshPaul

Users are advised to contact iD mobile's live chat or customer support for assistance with refunds or troubleshooting.
 

https://idmobile.co.uk/live-chat

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 17, 2025

    Users are advised to contact iD mobile's live chat or customer support for assistance with refunds or troubleshooting.
     

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@ellieturton 

     

    Sorry to hear this, what is it about your service that hasn’t worked?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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