Skip to main content
Solved

Ipad working in UK not in EU

  • May 10, 2025
  • 1 reply
  • 23 views
N
New
 Contributor
  • nato
  • New
 Contributor
  • 4 replies

I am in Germany, and my IPad cellular is no service, works fine in UK, spoke to chatbot did reset network settings, roaming on and off, restart IPad, reinstall SIM card etc.

interestingly it works fine in the iPhone but not on my IPad mini 6, but works on the IPad fine in UK.

please can this be solved as when I signed up I was told it would work fine, which it does for the UK looks like it’s an EU problem.

Thank you

Best answer by Siân W

Hi ​@nato  the issue is likely related to the fact that iD Mobile does not support using our SIM cards in tablets or accessories, including iPads. This is stated in our help and advice section, which lists approved handsets.

However, it is worth tryin the SIM in a handset to see if the issue persists? 

You may find this article helpful - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

View original

    1 reply

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • Answer
    • May 10, 2025

    Hi ​@nato  the issue is likely related to the fact that iD Mobile does not support using our SIM cards in tablets or accessories, including iPads. This is stated in our help and advice section, which lists approved handsets.

    However, it is worth tryin the SIM in a handset to see if the issue persists? 

    You may find this article helpful - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement