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iphone roaming not working in Morocco

  • January 4, 2025
  • 3 replies
  • 286 views
A
New Contributor

I bought a roaming pack to Morocco before leaving UK. I received a text saying it’s activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID app. 
when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I’m connecting to the Morocco network and that I will be charged unless I’ve bought a roaming pack. 
However I don’t get any connection on phone, sms or data networks. I’ve tried all the suggestions including iPhone network reset. Nothing works. 
I can connect via WiFi and that’s what I’m using now to write this. 
Help please !

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    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • January 7, 2025

    Hi ​@Ali-B 

     

    Sorry to hear this, have you tried manually connecting to networks whist there?

     

    In Morocco, we rely on IAM, Orange Morocco, Wana for networks.

     

    Tom

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    A
    New Contributor
    • andyj
    • New Contributor
    • January 21, 2025

    I’m having the same issue. Nothing seems to fix the problem. Very disappointing 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • January 22, 2025

    Sorry to hear that ​@andyj.

     

    Have you tried restarting the phone, and resetting network settings?

     

    Do you have issues with calls and texts (if you’ve tried any outside of the data add-on)?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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