We are in France. My daughter has a Poco C65 with ID SIM. We set everything up before our travels eg roaming activated etc yet still cannot connect to data network. Have tried new APN, network tools reset, manual network select but each time phone states it is disconnected from network. Also cannot make calls or texts unless tethered to another phones network connection. This is our second trip (last time in Easter) when we thought it was a handset update. That's all been completed with all apps updated too. Still no connectivity to ID network. Any recommendations please? Thanks.

Hi there @tillwoo, thank you for reaching out. Firstly, the Poco C65 device isn’t officially supported on our network, therefore, some features may not work, included data, calls or texts. Please find approved devices below:Therefore, it’d be difficult to troubleshoot on a device we don’t support, as we’d expect it to potentially not work at all with our network. Unfortunately, our only advice would be to purchase and use a device that’s listed on the link above, to use our network and all our features.Thanks,Tyler

No data or calls connection while in France

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