Previous network provider showing on phone when abroad, unable to receive calls | iD Mobile Community
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Previous network provider showing on phone when abroad, unable to receive calls

  • March 7, 2025
  • 3 replies
  • 37 views

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Recently joined iD on sim only, when abroad my previous network provider showed on my phone and was unable to receive calls

Best answer by Fishg

Thank you Tom, I will try that the next time I'm away, I'm on an eSim with Id but my old network is a sim, something so simple! Thank you for your reply

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • March 7, 2025

Hi ​@Fishg 

 

You may need to remove the old network’s SIM/eSIM from the device and insert only the iD Mobile SIM card.

 

Tom


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  • Author
  • New Contributor
  • Answer
  • March 7, 2025

Thank you Tom, I will try that the next time I'm away, I'm on an eSim with Id but my old network is a sim, something so simple! Thank you for your reply


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • March 7, 2025

Hi ​@Fishg 

 

No worries, let us know how you get on.

 

Tom