Skip to main content
Solved

Roaam beyond add on not working

  • December 24, 2024
  • 5 replies
  • 658 views
R
New Contributor

I have purchased a data add on for Turkey, but when I try to connect to the Internet it keeps saying no data, it says it is active in my sim account management please help 

Best answer by andewhite

Okay ​@RussellM73, if your phone is eSIM capable, perhaps use the hotel Wi-Fi to get a data-only eSIM with a travel plan for Turkey. 

You could try a Google search with “travel eSIM for Turkey”. 

🎄

    This topic has been closed for replies.

    5 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • December 24, 2024

    Maybe there are some glitches with the ‘new’ iD Roam Beyond data add-on product, ​@RussellM73. 

    Probably best to try the iD Live Chat service for assistance - the iD advisers work until 8pm on weekdays. 

    Forum member (non-iD).
      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • December 24, 2024

      Hi ​@RussellM73 

       

      Sorry to hear this, have you tried connecting manually to networks whist there?

       

      In Turkey we rely on AVEA and Turkcell.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        R
        New Contributor
        • RussellM73
        • Author
        • New Contributor
        • December 24, 2024

        Got through to customer service on the live chat and after various attempts to sort it, they've ended up crediting me for the roam beyond add on, which still leaves me without anyway to use my phone apart from the hotel WiFi, good job my girlfriends phone works ok

          andewhite
          Platinum 
Contributor
          Forum|alt.badge.img+26
          • andewhite
          • Platinum 
Contributor
          • Answer
          • December 24, 2024

          Okay ​@RussellM73, if your phone is eSIM capable, perhaps use the hotel Wi-Fi to get a data-only eSIM with a travel plan for Turkey. 

          You could try a Google search with “travel eSIM for Turkey”. 

          🎄

          Forum member (non-iD).
            R
            New Contributor
            • RussellM73
            • Author
            • New Contributor
            • December 24, 2024

            Okay ​@RussellM73, if your phone is eSIM capable, perhaps use the hotel Wi-Fi to get a data-only eSIM with a travel plan for Turkey. 

            You could try a Google search with “travel eSIM for Turkey”. 

            🎄

            Thanks for that, I now have data 👍

              Not the answer you were looking for?


              Create a new topic and ask a question to the iD Community.


              Create a topic
              Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
              Terms & ConditionsAccessibility statement