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Question

Roaming issue where can’t receive calls

Ryan McAllister
New
 Contributor

Me and my wife both got new 2 year contracts last week with new iPhone 16’s. We are now on holiday in Spain. We can both make calls but cannot receive calls. Data works fine. When someone tries to phone our numbers they get a message saying that “the person you are trying to reach will not accept this call”. I have tried all troubleshooting steps, selecting different networks (Orange, Vodaphone, Yoigo, Movistar) and have the same issue. I have tried de-activating and reactivating roaming and international through the ID app and still the issue remains. I have tried live chat who can’t help with this issue other than tell me to try the troubleshooting steps.

Interestingly it looks like the person in this thread only a few days ago was having the exact same issue: 

Can anyone help resolve this please. The issue looks to be on ID side rather than due to phone. 

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • March 3, 2025

    These community articles might help ​@Ryan McAllister. 

    Forum member (non-iD)
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7861 replies
    • March 3, 2025

    Hi ​@Ryan McAllister 

     

    When they are trying to call you, are they ensuring to put “+44” on the front of your number instead of “07”?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ryan McAllister
    New
 Contributor
    Tom wrote:

    Hi ​@Ryan McAllister 

     

    When they are trying to call you, are they ensuring to put “+44” on the front of your number instead of “07”?

     

    Tom

    Yes tried this from another phone. Same issue.

    Have tried disabling and enabling roaming on my phone, switching to 4G. I’ve tried switching networks manually trying Yoigo, Orange, Vodafone and Movistar. I’ve tried resetting network settings on my phone and I’ve tried disabling roaming and international calls, waited 10 minutes then re-enabled in the ID app. 
     

    Outgoing calls and data are fine and working. Incoming calls get the message that “the person you are trying to reach will not accept this call, thank you”. 
     

    I’m pretty tech savvy and there is nothing wrong on the phone end. This is a network issue. Can you check my account? What’s the next steps to get this working?

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • March 4, 2025

    Thank you ​@Ryan McAllister 

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Natalie 

    Reply.


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