Hi there @Erxema, welcome to Community!

We’re sorry to hear that. Have you tried resetting your network settings at all?

Is the issue only with data, or texts and calls also?

Thanks,

Tyler

Hi I have the same issue and can’t find a solution on this - can you help please? 

im in Belgium right now, and my girlfriend has ID too and has 5G and can use data. I only have E and can’t connect to anything

I have reset my network settings but it didn’t work. I am able to send texts. 

Hi ​@wgrussell  please can you follow the steps in this article and let us know how you get on - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

Are you able to manually search to connect to the same network your girlfriend has connected to?

I have had a similar problem being unable to receive data in France on 3 separate visits.  Telephoning is fine, but unable to connect to the internet despite going through all of your recommended procedures.  However, on entering Switzerland on this latest trip, with my iPhone 13 on standby, I failed to switch off roaming - why should I, it wasn’t working - only to find that in 2 hours, my iPhone had received £25 worth of data.  On returning to France, no internet connection was available.  How can I ensure I get data roaming when I next visit France in September without changing to another network?

Hi ​@SGJ  I am sorry to hear of the trouble you have had with your roaming. I would say that rather than being an iD issue, it sounds like it may have been an issue with the French networks your phone had tried to connect to. Had you tried manually searching for the networks in France?

If you had a connection in Switzerland, then it shows your roaming was on correctly.

I agree, roaming appears to be working. However, I tried all 4, maybe 5, French networks manually, all with the same result - no internet connection. 

Thank you, I will do that when I travel in September.

Thank you ​@SGJ 

Safe and happy travels :)

Natalie 

Most helpful answer.