Hello everyone,
New to ID and currently roaming, what's the best way to see how much roaming data I've used?
My previous provider's app showed detailed calls and data usage, but I can't find a similar function in ID app.
So, how can I tell how much roaming data I've used / still have.
Cheers.
Best answer by Fydon
For anyone else who finds this, following link is what was mentioned: https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy
Sadly this contradicts the main page on roaming: https://www.idmobile.co.uk/help-and-advice/eu-roaming
It was not clear to me that I had unlimited roaming data on a recent EU trip
Hi
From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! In effect, you will use the data like you’re at home!
If you need to check how much data you’ve used, please check the dashboard on the app.
Anika
Thanks Anika, that's the best thing I heard today 😁.
Then the ID offers needs to be updated to reflect that, because I took a rolling contract last month with 200 GB, and the roaming is caped at 30GB.
Hi
We’re glad it’s made your day!
Did you receive a text message about the the roaming cap?
Anika
Thanks
We will get this fed back.
Please get in touch if we can assist in the future.
Natalie
For anyone else who finds this, following link is what was mentioned: https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy
Sadly this contradicts the main page on roaming: https://www.idmobile.co.uk/help-and-advice/eu-roaming
It was not clear to me that I had unlimited roaming data on a recent EU trip
Agreed.
I think a confirmation / clarification from ID would be very helpful.
The question again is:
The EU roaming allowance is 30 GB or the package allowance?. (i.e 100 or 200 or unlimited according to the package allowance )
+19Hi
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