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Turkey Roaming Issues

Forum|Forum|1 year ago
January 16, 2025
13 replies
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Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA.

I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network

I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet.

Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country.

Thank you

Best answer by Daz_S

From the looks of it iD need to investigate this.

The best way would be via their live chat - https://www.idmobile.co.uk/live-chat

Its a text based format but typing talk to person should put you in direct contact with a human (rather than their chat bot). You would need to fill out certain credentials prior.

If they can’t get this working they should also be able to process a refund

edit. But tell them you had the automated rate advice text (if you got this as this is needed) and that your phone is displaying the R signifying roaming.

Daz_S

Platinum  Contributor

Hi there @Khan46012

From what you’ve just said your phone is connecting just fine - you appear to either automatically and manually be able to connect to one of iD’s roaming partners (there is actually 3 AVEA, Vodafone and Turkcell although Turkcell includes north Cyprus)

So with that I’m guessing the Roam Beyond Data Add-on might not be working as it should

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K

Khan46012Author

New Contributor

Is there anything I'd be able to do to fix this or would ID mobile have to reset something on their end?

If it's dnot.possible for it to work then would I be able to get a refund on it as the product does not work as specified.

Thank you

Daz_SAnswer

Platinum  Contributor

From the looks of it iD need to investigate this.

The best way would be via their live chat - https://www.idmobile.co.uk/live-chat

Its a text based format but typing talk to person should put you in direct contact with a human (rather than their chat bot). You would need to fill out certain credentials prior.

If they can’t get this working they should also be able to process a refund

edit. But tell them you had the automated rate advice text (if you got this as this is needed) and that your phone is displaying the R signifying roaming.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Natalie W

iD Mobile Employee

Hi @Khan46012

Thank you for getting in touch with us here on the community.

We are very sorry to hear of the issues you are facing with the service whilst roaming.

As Daz_S has advised, we will need to look in to this further and possible raise the issue with our technical team.

Can you please let us know how you get on with the Live Chat to the team?

Thank you @Daz_S for your assistance.

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Khan46012, sorry to hear that.

Due to the nature of your issue and being time-sensitive, we’d recommend contacting our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MickRoberts

Active Contributor

I've got same problem right now in Turkey.

iPhone 15+ paid £35 for 20GB, done everything the Live Chat has asked and still not working

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

Hi there @MickRoberts, sorry to hear that. Have you tried manually connecting between each network available?

Have you also tried resetting network settings?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MickRoberts

Active Contributor

Yes done everything with your Chat people

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

Hi there @MickRoberts, I’m responding to your other thread now, so please respond there to avoid confusion.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Anisha

Active Contributor

Exactly same; paid £20 for the roaming whilst here in Dalaman Turkey and nothing? Had text to say im on turkcell and then just blank pages? Currently on my hotels WiFi as its the inly way to use it? Ive taken photos as proof! Will I be entitled to a refund thanks ? Hope Dalaman Airport had wifi lol guna be a long wait for a 6 year old otherwise, plus the flight time home.