Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA. I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet. Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country. Thank you

From the looks of it iD need to investigate this.The best way would be via their live chat - https://www.idmobile.co.uk/live-chatIts a text based format but typing talk to person should put you in direct contact with a human (rather than their chat bot). You would need to fill out certain credentials prior.If they can’t get this working they should also be able to process a refundedit. But tell them you had the automated rate advice text (if you got this as this is needed) and that your phone is displaying the R signifying roaming.

Hi @Khan46012Thank you for getting in touch with us here on the community.We are very sorry to hear of the issues you are facing with the service whilst roaming.As Daz_S has advised, we will need to look in to this further and possible raise the issue with our technical team.Can you please let us know how you get on with the Live Chatto the team?Thank you @Daz_Sfor your assistance.Nat

Turkey Roaming Issues | iD Mobile Community

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