Reviewed my latest bill to see an additional Rest of World roaming charge of £20.83, I haven’t even left the country since February which is very bizarre.
Anyone had this problem?
Answer
Why am i being charged roaming fee's when I haven't left the country?
Best answer by WelshPaul
Whilst this is helpful to prevent this from happening in the future, and I appreciate the advice from
I hope that you will be in touch to remove these charges from my bill. If I am charged I will be looking to leave ID mobile as soon as possible.
This isn’t unique to iD Mobile. The same issue occurs on all networks worldwide when roaming is enabled on both your device and mobile account.
You’re lucky it’s such a low amount, to be honest. If you had used 1GB of data, your bill would have been £9,600 plus line rental.
As I’ve mentioned before, disable roaming and set a zero bill cap until you travel abroad. When roaming, manually connect to a network instead of letting your device choose automatically. If you do this you won’t get any unexpected charges on your future bills.
+26You don’t need to leave the country to roam on another network. By configuring your account and phone correctly, you can avoid such issues.
1. Set your bill cap to zero
2. Turn off roaming on your device and at an account level.
I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
+24Hi there
We’d recommend following the steps above sent by
Thanks,
Tyler
Whilst this is helpful to prevent this from happening in the future, and I appreciate the advice from
I hope that you will be in touch to remove these charges from my bill. If I am charged I will be looking to leave ID mobile as soon as possible.
+26Whilst this is helpful to prevent this from happening in the future, and I appreciate the advice from
I hope that you will be in touch to remove these charges from my bill. If I am charged I will be looking to leave ID mobile as soon as possible.
This isn’t unique to iD Mobile. The same issue occurs on all networks worldwide when roaming is enabled on both your device and mobile account.
You’re lucky it’s such a low amount, to be honest. If you had used 1GB of data, your bill would have been £9,600 plus line rental.
As I’ve mentioned before, disable roaming and set a zero bill cap until you travel abroad. When roaming, manually connect to a network instead of letting your device choose automatically. If you do this you won’t get any unexpected charges on your future bills.
I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
+24Hi there
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.
Thanks,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
