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Why am i being charged roaming fee's when I haven't left the country?

  • August 6, 2025
  • 5 replies
  • 224 views
T
New Contributor

Reviewed my latest bill to see an additional Rest of World roaming charge of £20.83, I haven’t even left the country since February which is very bizarre.

 

Anyone had this problem?

Best answer by WelshPaul

Whilst this is helpful to prevent this from happening in the future, and I appreciate the advice from ​@WelshPaul - it is utterly ridiculous that this is even possible to do so whilst being in the UK. 
 

I hope that you will be in touch to remove these charges from my bill. If I am charged I will be looking to leave ID mobile as soon as possible. 

This isn’t unique to iD Mobile. The same issue occurs on all networks worldwide when roaming is enabled on both your device and mobile account.

You’re lucky it’s such a low amount, to be honest. If you had used 1GB of data, your bill would have been £9,600 plus line rental.

 

As I’ve mentioned before, disable roaming and set a zero bill cap until you travel abroad. When roaming, manually connect to a network instead of letting your device choose automatically. If you do this you won’t get any unexpected charges on your future bills.

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 6, 2025

    You don’t need to leave the country to roam on another network. By configuring your account and phone correctly, you can avoid such issues.

     

    1. Set your bill cap to zero

    2. Turn off roaming on your device and at an account level.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • August 7, 2025

      Hi there ​@Trxss42, we hope the kind advice from ​@WelshPaul has been able to help. If you were out at sea, or near the sea in the UK, you can sometimes connect to the maritime (ships) network, which is chargeable. 

       

      We’d recommend following the steps above sent by ​@WelshPaul to avoid this in the future whilst in the UK.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • Trxss42
      • Author
      • New Contributor
      • August 7, 2025

      Whilst this is helpful to prevent this from happening in the future, and I appreciate the advice from ​@WelshPaul - it is utterly ridiculous that this is even possible to do so whilst being in the UK. 
       

      I hope that you will be in touch to remove these charges from my bill. If I am charged I will be looking to leave ID mobile as soon as possible. 

      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • August 7, 2025

      Whilst this is helpful to prevent this from happening in the future, and I appreciate the advice from ​@WelshPaul - it is utterly ridiculous that this is even possible to do so whilst being in the UK. 
       

      I hope that you will be in touch to remove these charges from my bill. If I am charged I will be looking to leave ID mobile as soon as possible. 

      This isn’t unique to iD Mobile. The same issue occurs on all networks worldwide when roaming is enabled on both your device and mobile account.

      You’re lucky it’s such a low amount, to be honest. If you had used 1GB of data, your bill would have been £9,600 plus line rental.

       

      As I’ve mentioned before, disable roaming and set a zero bill cap until you travel abroad. When roaming, manually connect to a network instead of letting your device choose automatically. If you do this you won’t get any unexpected charges on your future bills.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • August 7, 2025

        Hi there ​@Trxss42, we’d be happy to credit this to your bill as a gesture of goodwill in this instance with advice on how to stop this in the future, however, if this were to happen again given the advice, we’d be unable to credit it in the future. I hope that’s okay.

         

        We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

         

        To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

         

        Alternatively, if you are currently logged in, you can use the following link:

         

        https://community.idmobile.co.uk/inbox/overview

         

        Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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